Logistics Customer Service Specialist - Bali

Join AlwaysHired in an exciting opportunity to drive excellence in logistics and customer service within a dynamic multinational environment. Based in the vibrant hub of Bali, this role offers a unique chance to manage export operations and deliver exceptional service to our valued clients. As a Logistics Customer Service Specialist, you will be the bridge between our clients and our logistics team, ensuring seamless communication and satisfaction.

At AlwaysHired, we pride ourselves on our innovative approach to logistics and our commitment to customer satisfaction. Our team in Bali works tirelessly to ensure that our clients' needs are met with the highest level of service. This role is perfect for someone who thrives in a fast-paced environment and is passionate about both logistics and customer service.

In this role, you will be responsible for handling all customer inquiries, managing logistics operations, and ensuring that our clients receive the best possible service. You will use tools like SAP and Jira to streamline processes and improve efficiency. This is a great opportunity to grow your career in a supportive and dynamic environment.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate export operations, ensuring timely and efficient delivery of goods.
• Provide exceptional customer service, addressing client inquiries and concerns promptly and professionally.
• Use SAP and Jira to track and manage logistics operations, ensuring all processes are streamlined and efficient.
• Collaborate with internal teams to ensure seamless communication and coordination.
• Monitor and report on key performance indicators (KPIs) to identify areas for improvement and ensure operational excellence.
• Stay updated with industry trends and best practices in logistics and customer service.
• Participate in training and development programs to enhance your skills and knowledge.
• Ensure compliance with company policies and procedures, as well as relevant regulations and standards.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 3 years of experience in logistics and customer service, preferably in a multinational environment.
• Proven experience in managing export operations and coordinating logistics activities.
• Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with clients and internal teams.
• Proficiency in English, both written and spoken.
• Familiarity with SAP and Jira is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Flexibility to travel and work in different locations as required.

🛠️ Keahlian

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