Customer Relations Officer (CRO) - Jakarta

Are you a passionate and customer-focused professional looking to build a rewarding career in Customer Relations? A leading company in Jakarta Raya is seeking a dedicated Customer Relations Officer (CRO) to join their dynamic team. This is your opportunity to leverage your skills and expertise in managing customer relationships, ensuring satisfaction, and driving loyalty for Private Advertiser. In this role, you will be at the heart of our customer service operations, handling inquiries, resolving issues, and building long-term relationships. If you are ready to make a meaningful impact and grow with us, we invite you to apply.

Private Advertiser, a prominent player in the advertising industry, is committed to delivering exceptional customer experiences. With a strong presence in Jakarta Raya, we are dedicated to innovation and excellence. As a Customer Relations Officer, you will play a crucial role in our mission to build a loyal customer base. Your daily tasks will involve interacting with clients, addressing their needs, and ensuring their satisfaction. Join us and be part of a team that values your contributions and supports your professional growth.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer relationships by providing excellent service and support.
• Handle customer inquiries, complaints, and issues, ensuring timely and effective resolutions.
• Build and nurture customer loyalty through personalized interactions and proactive communication.
• Monitor customer satisfaction and feedback, implementing improvements as needed.
• Assist in the development and implementation of customer service strategies and programs.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Utilize CRM tools such as Salesforce and HubSpot to manage customer interactions and data.
• Stay updated with industry trends and best practices in customer service and relations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service or customer relations roles.
• Strong communication and interpersonal skills.
• Excellent problem-solving and conflict resolution abilities.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Knowledge of customer service best practices and industry standards.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both written and spoken English and Bahasa Indonesia.

🛠️ Keahlian

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