Account Management Specialist - Merchant Support & Satisfaction

Join Binajasa Sumber Sarana as an Account Management Specialist and play a pivotal role in ensuring merchant satisfaction and operational excellence. As the first point of contact for merchant inquiries, you will provide timely, professional support via chat while maintaining a high level of customer service. In this role, you will handle a wide range of merchant requests, from troubleshooting technical issues to addressing billing questions, all while ensuring a seamless and positive experience for our clients.

Based in Jakarta Raya, Binajasa Sumber Sarana is a leading provider of financial services, dedicated to empowering businesses through innovative and reliable solutions. With a strong commitment to customer satisfaction, we are seeking a skilled and passionate Account Management Specialist to join our team and help us continue to exceed expectations.

📋 Tanggung Jawab Pekerjaan

• Provide first-line support to merchants via chat, ensuring timely and professional responses to inquiries.
• Handle a wide range of merchant requests, including troubleshooting technical issues, addressing billing questions, and resolving payment disputes.
• Maintain a high level of customer service, ensuring a seamless and positive experience for our clients.
• Collaborate with cross-functional teams to resolve complex issues and provide comprehensive solutions.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Stay up-to-date with industry best practices and new technologies to enhance the merchant support experience.
• Assist in the development and implementation of merchant satisfaction initiatives.
• Contribute to the continuous improvement of our support processes and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 3 years of experience in customer service, account management, or a related field.
• Proven ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Excellent problem-solving and analytical skills.
• Proficiency in using customer relationship management (CRM) software, such as Salesforce or Zendesk.
• Familiarity with financial services and payment processing systems is a plus.
• Ability to work independently and as part of a team in a dynamic and collaborative environment.

🛠️ Keahlian

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