Junior IT Customer Support Specialist (Fresh Graduates Welcome)

Are you a tech-savvy problem-solver looking to launch your career in IT support? Safe Truck is seeking motivated Junior IT Customer Support Specialists to join our dynamic team in Canggu, Bali. This is a fantastic opportunity for fresh graduates to gain hands-on experience and grow within a supportive environment. As a Junior IT Customer Support Specialist, you'll be at the heart of our operations, providing top-notch technical assistance to our clients and internal teams.

At Safe Truck, we're a leading logistics company specializing in safe and efficient trucking solutions. Our team in Canggu is crucial in ensuring seamless communication and support for our operations across Bali and beyond. You'll use industry-standard tools like ServiceNow, Zendesk, and Slack to manage tickets, troubleshoot issues, and provide excellent customer service. This role is perfect for someone passionate about technology and customer service, eager to make a real impact in the logistics industry.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to clients and internal teams, resolving hardware, software, and network issues promptly.
• Manage and track customer support tickets using ServiceNow and Zendesk, ensuring timely resolution and customer satisfaction.
• Collaborate with IT teams to escalate complex issues and implement temporary solutions.
• Document troubleshooting steps and create knowledge base articles to improve future support efforts.
• Assist in the onboarding and training of new employees, sharing your technical expertise.
• Participate in system upgrades and maintenance, ensuring minimal downtime and disruption to operations.
• Stay updated with the latest IT trends and technologies to enhance our support capabilities.
• Contribute to continuous improvement initiatives, identifying areas for process optimization.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Familiarity with ITIL framework and best practices for IT service management.
• Experience with ServiceNow and Zendesk is a plus, but training will be provided.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Basic understanding of network infrastructure and hardware components.
• Ability to work independently and as part of a team in a fast-paced environment.
• Passion for technology and customer service, with a proactive attitude towards learning and growth.

🛠️ Keahlian

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