Field Support Specialist - Kabupaten Ciamis (Retail & Consumer Products)

Mitracomm Ekasarana is seeking a motivated and customer-focused Field Support Specialist to join our team in Kabupaten Ciamis, Jawa Barat. In this role, you will serve as the frontline representative for our retail and consumer products, ensuring customer satisfaction and driving sales growth. This is a fantastic opportunity to work in a dynamic and customer-centric environment while contributing to the success of our retail and consumer products division.

As a Field Support Specialist, you will be responsible for providing exceptional customer service, managing inventory, and supporting our sales team. You will work closely with local retailers and consumers, building strong relationships and ensuring our products are well-represented in the market. With a focus on both customer satisfaction and sales performance, this role offers the chance to make a significant impact in the retail and consumer products industry.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to retailers and consumers, addressing their needs and concerns promptly and professionally.
• Manage inventory levels, ensuring accurate stock counts and timely replenishment of products.
• Support the sales team by promoting our products and driving sales growth in the local market.
• Conduct market research and gather feedback to identify opportunities for product improvement and market expansion.
• Assist in the organization and execution of retail promotions, events, and campaigns.
• Maintain accurate records of customer interactions, sales, and inventory transactions using our internal systems.
• Collaborate with cross-functional teams to ensure seamless coordination and execution of retail and consumer products strategies.
• Stay up-to-date with industry trends, competitor activities, and market developments to inform decision-making and strategy development.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in a customer-facing or sales support role, preferably in the retail or consumer products industry.
• Strong communication and interpersonal skills, with the ability to build rapport and establish trust with customers and colleagues.
• Excellent organizational and time-management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficiency in using Microsoft Office Suite, including Excel and PowerPoint.
• Familiarity with retail management systems and inventory management software is a plus.
• Ability to work independently and as part of a team in a dynamic and fast-paced environment.
• Valid driver's license and reliable transportation for field work.

🛠️ Keahlian

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