Senior Order Management Officer (OTC & Customer Service) - Bali

Michael Page · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
USD 60000 - 120000
We are seeking a highly motivated and experienced Senior Order Management Officer to join our team in Bali. In this role, you will be responsible for managing and overseeing the order fulfillment process, ensuring customer satisfaction, and driving operational efficiency. The ideal candidate will have a strong background in OTC (Over-the-Counter) and customer service, with excellent communication and problem-solving skills.

📋 Tanggung Jawab Pekerjaan

Manage and oversee the order fulfillment process from start to finish.,Ensure customer satisfaction by providing excellent customer service.,Coordinate with internal teams to ensure timely and accurate order processing.,Monitor and analyze sales data to identify trends and opportunities for improvement.,Resolve customer complaints and issues in a timely and professional manner.,Train and mentor junior staff to ensure high standards of service.,Maintain accurate and up-to-date records of all orders and customer interactions.,Collaborate with marketing and sales teams to promote products and services.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 5 years of experience in OTC and customer service roles.,Strong knowledge of order management systems and processes.,Excellent communication and interpersonal skills.,Ability to work under pressure and meet tight deadlines.,Proficiency in English, both written and spoken.,Experience in the hospitality or retail industry is a plus.,Familiarity with CRM systems and data analysis tools is a plus.

🛠️ Keahlian

Order managementCustomer serviceCommunicationProblem-solvingData analysisTraining and mentoringCRM systemsMultilingual skills (Bahasa Indonesia is a plus)
Siap Melamar?
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang

Lowongan Terkait